Thank you for choosing Affordable Used Vehicles. We value your satisfaction and are committed to providing high-quality products. If for any reason you are not completely satisfied with your purchase, you may return the item within 15 days of the purchase date for a full refund or exchange, subject to the following conditions:
Conditions for Return:
The item must be in its original condition, unused, and with all original packaging and tags intact.
A proof of purchase (receipt or order confirmation email) is required to process the return.
Items marked as “Final Sale” or “Non-Returnable” are not eligible for return or exchange.
How to Initiate a Return:
Contact our Customer Service team at [Customer Service Email] or [Customer Service Phone Number] within 15 days of the purchase date to initiate the return process.
Provide your order number, reason for the return, and any relevant details.
Our Customer Service team will provide you with a Return Authorization (RA) number and return instructions.
Return Shipping:
Customers are responsible for the cost of return shipping unless the item received is defective or incorrect.
We recommend using a trackable shipping method to ensure the safe return of the item.
Processing Your Return:
Once we receive and inspect the returned item, we will process your refund or exchange within 7-10 business days.
Refunds will be issued to the original payment method used for the purchase.
Please note that it may take additional time for the refund to appear on your account statement, depending on your bank or credit card issuer.
Exchanges:
If you would like to exchange an item for a different size, color, or style, please contact our Customer Service team to check availability.
Exchanges are processed as new orders, and any price difference will be applied accordingly.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at info@affordableusedvehicles.com. We will arrange for a replacement or refund at no additional cost to you.
We appreciate your business and are here to help. If you have any questions or need further assistance, please do not hesitate to contact our Customer Service team.
Thank you for shopping with Affordable Used Vehicles.
